Privacy Policy
At RUTABI, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, or contact customer support. This includes:
- Name and contact details (including phone number for OTP verification)
- Shipping and billing addresses
- Order history and preferences
2. Payment Security
We do not store your full credit card numbers or UPI details on our servers. All payment processing is securely handled by our PCI-DSS compliant payment gateway partner, Razorpay.
3. How We Use Your Information
We use your information strictly to:
- Process and fulfill your orders
- Send delivery updates and tracking information
- Communicate with you regarding your account or support requests
- Improve our website and customer experience
4. Data Sharing
We do not sell or rent your personal information to third parties. We only share necessary data with trusted service providers (such as courier partners and our payment gateway) exclusively for the purpose of fulfilling your order.